Shipping policy

Shipping Policy

Orders are typically processed and shipped within 1–2 business days after purchase. Orders placed on weekends or holidays may be processed on the next business day.

U.S. Shipping

Orders within the United States are shipped using the shipping method selected at checkout. Available services may include USPS Ground Advantage and USPS Priority Mail.

Delivery estimates shown at checkout are estimates provided by the shipping carrier and are not guaranteed. Once an order has been accepted by the carrier, delays caused by weather, holidays, transportation issues, or other carrier-related circumstances are outside of our control.

Canada & International Shipping

We currently ship to select international destinations, including Canada. Available shipping methods and rates will be displayed at checkout. Canadian orders may be shipped using DHL or other available carriers.

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges unless those charges are collected at checkout.

Tracking

Tracking information will be provided when your order ships. Please allow time for the carrier to scan and update the tracking information after the label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your address, please contact us as soon as possible at sales@spring-things.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Delayed Packages

If your tracking information shows no movement for an extended period or you believe your package may be lost, please contact us at sales@spring-things.com and we will help investigate the shipment.

For any questions regarding shipping, please contact us at sales@spring-things.com.